The UK's leading skin clinic
The UK's leading skin clinic
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Terms of Service

These terms of service (“Agreement”) set forth the general terms of service of your use of (“Website” “) and any of its related Services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and CoLaz Aesthetics Clinic also known as Colaz Advance Beauty Specialist or Colaz (“Colaz”, “we”, “us” or “our”). By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and Colaz even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services. 

Please ensure that you’ve read and understood our terms before scheduling, purchasing or online ordering any treatment or products.

If you do not agree with all of these Terms of Service, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms of Service for future reference.  

1. Information About Us

Aesthetics Clinic also known as Colaz Advance Beauty Specialist or Colaz Company is located in the United Kingdom. We provide an online platform for beauty and aesthetic treatments; customers may request appointments by filling out a form on our new Website, and able to purchase treatment packages without having to schedule consultations (Services). These are the terms on which we provide our Services to you. By using our Services, you agree to be bound by these Terms of Service.

2. Accounts and Membership

Certain parts of Our Site (including the ability to book our Services) may require an account in booking to access them. You may not create an account if you are under 18 years of age.  If you are under 18 years of age and wish to use the parts of Our Site that require an account, your parent or guardian should create the account for you and you must only use the account with their supervision. When creating an account, the information you provide must be accurate and complete.  If any of your information changes at a later date, it is your responsibility to ensure that your account is kept up-to-date. 

If you create an account on our Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorised uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

3. Licence to Use Website

You may: 

(a)      view pages from our Website in a web browser; 

(b)      download pages from our Website for caching in a web browser; 

(c)      print pages from our Website; 

(d)      stream audio and video files from our Website; and 

(e)      use our Website Services by means of a web browser. 

Except as expressly permitted by the provisions of these terms of service, you must not download any material from our Website or save any such material to your computer. You may only use our Website for your own personal and business purposes, and you must not use our Website for any other purposes. 

Except as expressly permitted by these terms of service, you must not edit or otherwise modify any material on our Website. 

Unless you own or control the relevant rights in the material, you must not: 

(a)      republish material from our Website (including republication on another Website); 

(b)      sell, rent or sub-license material from our Website; 

(c)      show any material from our Website in public; 

(d)      exploit material from our Website for a commercial purpose; or 

(e)      redistribute material from our Website. 

Notwithstanding, you may redistribute our newsletter in print and electronic form to any person. 

We reserve the right to restrict access to areas of our Website, or indeed our whole Website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Website. 

Any information or materials you get from this Website are used totally at your own risk, for which we will not be held accountable. You are solely responsible for ensuring that any items, Services, or information obtained from this Website satisfy your individual needs. 

This Website includes content that we own or have permission to use. The design, layout, look, appearance, and graphics are all examples of this material. Reproduction is banned unless permitted by UK Copyright Law, which is incorporated into these terms and conditions. All trademarks reproduced on this Website that are not owned by or licenced to the operator are recognised on the Website. 

Unauthorised use of this Website may result in a lawsuit and/or be considered a criminal offence. This Website may include connections to other websites from time to time. 

These links have been given for your convenience in order to provide you with further information. They do not imply that we approve of the Website (s). The linked Website’s content is not under our control (s). 

The laws of the United Kingdom govern your use of this Website and any disputes that may arise as a result of your use.

4. Treatment Policy

4.1 Laser Hair Removal – Packages

All treatments that are purchased as a package must be carried out within 24 months of the purchase date. Thereafter the treatments are void and cannot be used any longer be used unless written permission has been obtained from the clinic under extreme circumstances i.e. due to pregnancy or medical reasons you cannot carry out the treatment however a medical note will be required as proof to postpone treatments.

Full body special offer for laser hair removal includes all the areas as advertised. If you choose to drop an area the price will not change nor can you claim additional areas as the price is a promotional deal.

Clients must remove all hair 24 hours prior to their appointment failure to do so will result in no treatment.

Clients must ensure all bookings are made 4 weeks in advance to guarantee treatment is delivered within the time frame to ensure sufficient results.

Once you have purchased a laser hair removal package you cannot share your package with anyone else it is exclusively for your use.

We do not offer laser to clients below 18 years old. If you are unable to attend your appointment then you must notify the clinic as follows:

  • 30-minute appointments require 48-hour notice failure to provide this you will incur a £15 cancellation fee
  • 30-1 hour require 72 hour notices £30 cancellation fee
  • 1-3 hours prior to your appointment failure 72 hours’ notice or cancellation fee of £45
  • No show clients will lose there session as it will be marked as used 

All offers and promotions are subject to change without prior notice.

If the customer is experiencing any discomfort or issues, we reserve the right to reschedule or cancel an appointment depending on the severity of their condition. Our main aim is to provide safe and effective treatment for all our clients at a reasonable charge. We will try our best to accommodate our clients’ requests, within reason.

The client is responsible for providing us with their up to date medical history and any health issues before their appointment. Any changes that affect your treatment will be taken into consideration however no refund will be issued if you can no longer carry out the treatment only a credit note will be given to use in-store.

Your laser treatment package Agreement is with the clinic and if your therapist leaves the clinic then these treatments will be allocated to a different therapist under no circumstance we will offer refunds.

4.2 Promotional Offers

All offers on sale are subject to change and once purchased the promotional offer cannot be used in conjunction with any other promotional offers or against existing treatments package or other Services or products.

Treatments purchased previously are not valid against any new offers launched.

If you buy a treatment at full value or do a promotional offer these cannot be changed against any new offers that are launched or the difference cannot be refunded.

4.3 Skin Treatments

All treatments that are purchased as a package must be carried out within 12 months of the purchase date. Thereafter the treatments are void and cannot be used any longer be used unless written permission has been obtained from the clinic under extreme circumstances i.e. due to pregnancy or medical reasons you cannot carry out the treatment however a medical note will be required as proof to postpone treatments.

Clients must ensure all bookings are pre-made in advance to avoid disappointment

Once you have purchased a skin treatment you cannot share your package with anyone else it is exclusively for your use.

If you are unable to attend your appointment then you must notify the clinic 48 hours prior to your appointment otherwise you will incur a £15 cancellation fee

All offers and promotions are subject to change without prior notice.

If the customer is experiencing any discomfort or issues, we reserve the right to reschedule or cancel an appointment depending on the severity of their condition. Our main aim is to provide safe and effective treatment for all our clients at a reasonable charge. We will try our best to accommodate our clients’ requests, within reason.

The client is responsible for providing us with their up to date medical history and any health issues before their appointment. Any changes that affect your treatment will be taken into consideration however no refund will be issued if you can no longer carry out the treatment only a credit note will be given to use in-store.

Your skin treatment package or single Service Agreement is with the clinic and if your therapist leaves the clinic then these treatments will be allocated to a different therapist under no circumstance we will offer refunds.

Please note we cannot guarantee results as every individual is different therefore responds differently to treatments.

4.4 Non-Surgical Treatments -Aesthetic Treatments

Cosmetic injectables only affect the surface of your skin, meaning they will not have a long-term effect on wrinkles.

We cannot guarantee that all results will be permanent. We cannot perform a corrective treatment if a client is unhappy with their results after receiving cosmetic injections. Results can vary from person to person

Treatment with Botulinum Toxin is not guaranteed if the client has an allergic reaction. We are unable to refund payments made for Botulinum Toxin Cosmetic Injections.

We require 48 hours’ notice to reschedule or cancel any appointments at Colaz Aesthetic Clinic

If this time is exceeded, a no show fee of £15 will be charged or 50% of your treatment cost if the client is a returning client.

4.5 Preparation for Injections

It is essential to avoid certain medications before having injections. Please inform us about any medication you are taking, and we can advise you which ones may affect your treatment. We will not inject patients under the age of 18.

If you are taking medications that may affect your treatment, we request that you see your doctor for a medical form before proceeding with an appointment.

Injections cannot be reversed; therefore, it is essential to make sure the patient is confident of their decision to have cosmetic Injections.

5. Images, Videos and Recordings

The information we collect and process:

You grant us the right to (a) make copies of your photographs, images, and video recordings, (b) create educational and promotional material from them, and (c) use cookies or other tracking technologies to provide customised marketing communications.

To the extent that this information includes your medical diagnosis and treatment, it would be considered sensitive data, which must be permitted to process by law.

If you opt to participate, you will be asked to sign a legal consent form agreeing that the individual named in the release notice has consented to Colaz’s publication of the material now and in the future.

By signing the release, you consent to Colaz’s use of the material for promotional and educational purposes.

You grant Colaz the right to use your material on its websites, newsletter, magazines, and other publications for use in its clinics and generally, which may include but is not limited to television commercials, billboard advertisements, magazine ads, and internet postings.

You agree that you are releasing and forever discharging Colaz, its agents, officials, and employees from any claims or demands raised due to the material’s use, including but not limited to invasion of privacy, defamation, or financial compensation. You also waive all moral rights in the material by signing this form.

6. Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over an SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection.

All treatment must be paid for before starting. If you have a pre-paid voucher, please present it to reception before your first visit.

We accept cash and credit card (Visa and MasterCard) as forms of payment. We do not accept personal cheques under any circumstances.

7. User Content

We do not own any data, information or material (collectively, “Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review the Content on the Website submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. You also grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

8 Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product and Services descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel bookings if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your booking). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

9. Third-Party Services

The Site may contain links to websites operated by third parties. We do not have any influence or control over any such third-party websites. We are not responsible for and do not endorse any third-party websites or their availability or content.

If you decide to enable, access or use third-party Services, be advised that your access and use of such other Services are governed solely by the terms of service of such other Services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other Services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such Services. You irrevocably waive any claim against Colaz with respect to such other Services. Colaz is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other Services, or your reliance on the privacy practices, data security processes or other policies of such other Services. You may be required to register for or log into such other Services on their respective platforms. By enabling any other Services, you are expressly permitting Colaz to disclose your data as necessary to facilitate the use or enablement of such other Services.

10. Backups

We are not responsible for the content residing on our Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

11. Advertisements

We may feature advertising on Our Site. We are not responsible for the content of any advertising on Our Site. Each advertiser is responsible for the content of their own advertising material. We will not be responsible for any advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.

12. Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third-party products and Services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third-party Services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

13. Intellectual property rights

Our Website and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Colaz and its licensors. The Website and Services we provide are protected by copyright, trademark, and other laws of the United Kingdom. Our trademarks may not be used in connection with any product or Service without the prior written consent of Colaz

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Colaz or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Colaz all trademarks, Service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Colaz or its licensors. Other trademarks, Service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website, and Services grants you no right or license to reproduce or otherwise use any of Colaz or third-party trademarks.

14. Cancellations and Refunds

We don’t give refunds if you simply change your mind or make a wrong decision.

To cancel or reschedule an appointment, we must be given at least 48 hours’ notice; otherwise, a no show cancellation fee of £15 will be charged. Appointments longer than 60mins incur a £30 charge.

A full body laser treatment appointment needs a £100 deposit, refunded if you cancel within four weeks. If you cancel with less than 7 days’ notice, your slot will be released.

In the case of pre-paid treatment, the missed treatment will be forfeited.

All our laser treatments have an expiry date of 24 months and skin treatments 12 months from the date of purchase

All Treatment packages are non-refundable, non-transferable and non-exchangeable.

All treatments purchased are non-transferable to other individuals or clinics

Products purchase in-store:
All products purchased in-store are non-refundable.

Online shopping:
All purchases made online are non-transferable, non-refundable, and non-exchangeable. All pre-paid treatments have an expiration date as mentioned above.

15. Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, reviews or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you.

You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

16. Disclaimer of warranty

Neither CoLaz Aesthetics Clinic nor its officers, employees, agents or suppliers shall be liable to you because of any representation or any implied warranty, condition or other terms, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss damage cost suffered by you arising directly or indirectly in connection with this Website.

This Website is provided to you “as is” for information purposes only. All express or implied warranties, conditions, terms and representations are excluded to the fullest extent permitted by law.

We do not warrant that the functions contained in this Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

We do not accept responsibility for any loss or damage your use may cause to computer equipment, software data files and other property when you access this Website.

Neither CoLaz Aesthetics Clinic nor any party involved in creating, producing or delivering this Website shall be liable for any direct, incidental, consequential or indirect damages arising out of your access to, or use of, or inability to use this Website.

This clause does not affect your statutory rights as a consumer. This webpage contains Indicative Images – for illustrative purposes only.

17. Limitation of liability

We offer a range of beauty and aesthetic treatments to our clients. We will not be held liable for any adverse reaction that may occur following the use of these treatments, whether caused by an error on our part or by your individualised susceptibility.

Please note that we cannot take responsibility for any side effects from treatments performed outside this clinic, such as treatments or supplements administered by other practitioners or therapists.

18. Indemnification

You agree to indemnify and hold Colaz and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable solicitors’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your booking, your use of the Website and Services or any willful misconduct on your part.

19. Covid -19 Clinic Policy for Clients

At Colaz clinics, we’ve obtained appropriate and consistent guidance from a variety of authorities in and outside of the beauty and aesthetic business. This is an ever changing situation, and our team are both aware and vigilant in order to safeguard salon clients as well as themselves.

Our team members have all been educated about our Team Covid 19 Policy and get regular updates.

We will do everything possible to ensure that when you visit the clinic, any risks are reduced as much as possible and you will notice changes in the clinic environment and team procedures.

We will try our very best that your visit will not be disrupted, and that you will be well cared for by all of the staff at the clinic.

19.1 Arriving at the salon

Please do not arrive more than 5 minutes before your appointment, as we must keep crowd levels at a minimum in the salon. In addition, there will be a tiny waiting area in reception. Currently face mask are mandatory so we request all clients to wear a face mask when they attend the clinic but if your treatment requires you to remove the mask then we will instruct you however you therapist will always keep her mask on. We apologize, but if you are late to your appointment, we will probably be required to reschedule it. Any delayed arrivals will have an impact on both the client’s visit and the number of people in the salon.

As you enter the salon, keep an eye out for the 2-meter markers posted at the entrance and stay two meters away from any other visitors who have arrived to be serviced. During your treatment it is not possible to maintain two meters so we will try our very best to limit your interaction between other staff. Please use the hand sanitiser dispenser at the entrance to reception.

Before we begin your check-up, we may take your temperature with contactless equipment. Please do not bring any shopping bags into the salon and if you wear a coat, please keep it with you at all times.

We are unable to provide refreshments at the moment. We apologize for this inconvenience, but we hope to be able to serve our full menu in the future.

19.2 Your Appointment

Your therapist will take you to your room and carry out the treatment. If you are having any face laser or other facial treatments then you will be required to remove your mask however the therapist will keep her mask or visor on at all times. If you have any concerns please let your therapist know. Rest assure all treatments rooms and equipment are cleaned and sanitised after each treatment.

19.3 Covid -19 Symptoms

If you’ve been diagnosed with Covid, we’ll need proof of it so we can postpone your appointment without charges being incurred if it falls within our cancellation policy. Evidence that we would require is a positive test for PCR, which is normally sent to you via email from the testing Site stating, you are positive. You can screen shot this and send via email or via WhatsApp. If you are still waiting for your PCR test results then we will accept the reference number of the test as evidence. If you have symptoms of Covid-19 then let your clinic know who will be more than happy to rearrange your appointment after 10 days as per isolation guidelines. – If you have symptoms and are cancelling or rearranging your appointment within 48 hours then a cancellation fee will be charged however once your PCR test results are back (whether it is negative or positive) and you provide evidence of this then this charge will be waived as you have had to isolate due to government advice..

If in the meantime your result comes back negative then please send evidence of this and we will be more than happy to book you in for your treatment earlier.

19.4 Payments

Where deposits are required, they will still be taken from clients. If you need to cancel within 48 hours due to developing Covid-19 symptoms, then your deposit will be transferable from 2 weeks after you started showing symptoms and no refunds will be issued

We encourage clinics to pay by card for safety reason. Our cancellation policy will remain in force. However, if you develop symptoms and cannot attend, please let reception know as they will talk you through what evidence we require to waive the cancellation charge. Please see above section on coronavirus symptoms for more details.

20. Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their Agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

21. Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Communications

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. For contractual purposes, you

(a) consent to receive communications from Colaz in an electronic form; and

(b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Colaz provides to you electronically satisfy any legal obligation that such communications would satisfy if it were in hard copywriting.

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at: [email protected].

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

23. Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

24. Privacy Policy

Your privacy is very important to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. Users of our Website and Us shall comply with all requirements of the Data Protection Legislation. This Privacy Policy sets out how CoLaz Aesthetics Clinic uses your personal information when you buy from us online, donate or register for an event (please read this Policy to understand what information we collect about you when you use these Services.

25. Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website.

26. Complaints Policy

We want to offer you the best possible Service and treatment when you visit our clinic. If you are dissatisfied with any aspect of the Service received, you should contact the clinic manager as soon as possible. Read more about complaint policy here.

27. Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form on our Website or by email:  [email protected]

28. Clearpay terms

Please use Clearpay responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and other eligibility criteria apply.

Ensure you can make repayments on time. Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £36 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and they may pass unpaid debt to a debt collection agency. Clearpay charges

Derby branch temporarily closed. For urgent matters, please contact another branch.

This document was last updated on September 20, 2023.

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